Previous incidents

October 2025
Oct 29, 2025
1 incident

Cloud hosting provider causing major outage

Degraded

Resolved Oct 29, 2025 at 11:30pm UTC

Instability with our underlying cloud provider has been resolved. We appreciate your patience and understanding!

1 previous update
Oct 20, 2025
1 incident

AWS Outage resulting in service instability

Resolved Oct 21, 2025 at 12:30am UTC

Instability with our underlying cloud provider has been resolved. We appreciate your patience and understanding!
September 2025
Sep 16, 2025
1 incident

Intermittent SMS Message Send Failures

Resolved Sep 16, 2025 at 8:58pm UTC

We recently identified an issue that caused some SMS messages to intermittently fail when sent to applicants from newly provisioned phone numbers. Our Engineering team quickly addressed the problem, and a fix has now been deployed. We sincerely apologize for any disruption this may have caused and appreciate your patience as we worked to resolve it.
August 2025
No incidents reported