Previous incidents

November 2025
Nov 19, 2025
1 incident

Referrals is currently unavailable

Degraded

Resolved Nov 19 at 10:15am CST

Our referrals platform is back up and running, thank you for your patience!

1 previous update
Nov 18, 2025
1 incident

Front-End Service Degradation

Resolved Nov 18 at 03:30pm CST

Front-End Service Degradation Resolved
Nov 05, 2025
1 incident

Intermittent Timeout Errors

Resolved Nov 05 at 02:14pm CST

Services are deemed stable again after reports of Intermittent Timeouts. Upon investigation, this was related to a recovery step by our cloud hosting provider related to the Oct 30th outage.

October 2025
Oct 29, 2025
1 incident

Cloud hosting provider causing major outage

Degraded

Resolved Oct 29 at 06:30pm CDT

Instability with our underlying cloud provider has been resolved. We appreciate your patience and understanding!

1 previous update
Oct 20, 2025
1 incident

AWS Outage resulting in service instability

Resolved Oct 20 at 07:30pm CDT

Instability with our underlying cloud provider has been resolved. We appreciate your patience and understanding!
September 2025
Sep 16, 2025
1 incident

Intermittent SMS Message Send Failures

Resolved Sep 16 at 03:58pm CDT

We recently identified an issue that caused some SMS messages to intermittently fail when sent to applicants from newly provisioned phone numbers. Our Engineering team quickly addressed the problem, and a fix has now been deployed. We sincerely apologize for any disruption this may have caused and appreciate your patience as we worked to resolve it.