Previous incidents
Some customers may be experiencing difficulties loading the application
Resolved Jul 31, 2024 at 3:42pm UTC
The connection issues have been resolved. All customers should be able to access the application fine now.
1 previous update
Referrals is not loading
Resolved Jun 19, 2024 at 7:40pm UTC
We identified the root cause and have implemented a fix to restore access to the Referrals system.
3 previous updates
SMS sending not working
Resolved Jun 10, 2024 at 10:35pm UTC
The issue around SMS messages not sending has been resolved. Thank you all for your patience.
1 previous update
Applicants not transferring to WellSky
Resolved Jun 12, 2024 at 9:24pm UTC
The majority of customers should no longer have issues syncing applicant data to WellSky. However if you are still experiencing any issues, please reach out to our Customer Care team and we can look into it further.
2 previous updates
Mobile App Unexpected Candidate Results
Resolved May 15, 2024 at 10:47pm UTC
A new version of the mobile app has been released. If downloaded, it should resolve the issue around reviewing a candidate's documents via the mobile app. Thank you all for your patience.
2 previous updates
Onboarding Statuses
Resolved May 15, 2024 at 9:02pm UTC
This has been resolved, onboarding statuses have been fixed and are now current within the system
1 previous update
Scheduled Maintenance
Resolved May 14, 2024 at 1:38am UTC
We are pleased to inform you that the scheduled maintenance on our website has been completed and all services are now fully operational.
Our website is now available for your use
App slowness and pages not loading
Resolved May 7, 2024 at 10:29pm UTC
The app slowness issue has been resolved, but the team will continue to monitor the app's performance in case further issues occur. Thank you all for your patience!
1 previous update