Previous incidents
High Latency
Resolved Apr 26, 2023 at 5:00pm UTC
The system has been restored to the expected performance levels. The team is still investigating the underlying root cause.
1 previous update
New users are unable to download their documents
Resolved May 12, 2023 at 8:49pm UTC
This issue has been resolved and all users are now able to download their documents
1 previous update
Billing integration is experiencing latency issues due to a 3rd party vendor.
Resolved Apr 17, 2023 at 4:04pm UTC
A fix has been implemented by our 3rd party vendor. We will continue to monitor all activity.
1 previous update
Candidates unable to reply via SMS Messaging
Resolved Apr 6, 2023 at 7:25pm UTC
As part of a configuration change to our SMS Messaging service to improve delivery reliability, a misconfiguration was applied. As a result, messages inbound (i.e., sent from candidates) were not able to be delivered.
Engineers identified the misconfiguration, applied a fix, and verified that this restored SMS Messaging inbound.
1 previous update
Site performance is degregated
Resolved Mar 30, 2023 at 8:55pm UTC
System has been restored to expected performance levels. Team is still investigating underlying root cause.
1 previous update
Site performance is degraded
Resolved Mar 30, 2023 at 7:30pm UTC
System has been restored to expected performance levels. Team is still investigating underlying root cause.
1 previous update
Anywhere you can edit and style text is down
Resolved Mar 22, 2023 at 10:55pm UTC
Text editing functional again
Interview scheduling is down
Resolved Mar 17, 2023 at 12:59pm UTC
The interview scheduling feature is now restored.
1 previous update
Candidate search results
Resolved Mar 22, 2023 at 10:49pm UTC
Resume keyword extraction is working again
1 previous update
Clickboarding Incident
Resolved Mar 13, 2023 at 3:50pm UTC
Click Boarding has implemented a fix to resolve intermittent loading issues.
1 previous update
Service is unavailable.
Resolved Mar 6, 2023 at 3:50am UTC
Service to app.hireology.com has been restored
1 previous update
Emails sent from mobile devices
Resolved Mar 17, 2023 at 8:09pm UTC
The team has identified and resolved the issue.
1 previous update
Customers may not be able to download their job applications
Resolved Feb 22, 2023 at 10:24pm UTC
A fix has been identified and service has been restored. Thank you for your patience.
1 previous update
Clickboarding intermittent timeouts
Resolved Feb 27, 2023 at 4:40pm UTC
Clickboarding timeout incident has been resolved.
1 previous update
Clickboarding latency
Resolved Feb 15, 2023 at 8:17pm UTC
Timeout errors throughout the platform
Incident resolved
1 previous update
Click Boarding - Degraded Service
Resolved Feb 7, 2023 at 6:08pm UTC
A fix has been implemented to restore the missing candidates and processes to the Click Boarding onboarding system. At this point we believe this issue to have been resolved.
1 previous update
The app is inaccessible
Resolved Feb 2, 2023 at 2:34pm UTC
Service has been restored.
1 previous update