Previous incidents
High Latency
Resolved Apr 26 at 12:00pm CDT
The system has been restored to the expected performance levels. The team is still investigating the underlying root cause.
1 previous update
New users are unable to download their documents
Resolved May 12 at 03:49pm CDT
This issue has been resolved and all users are now able to download their documents
1 previous update
Billing integration is experiencing latency issues due to a 3rd party vendor.
Resolved Apr 17 at 11:04am CDT
A fix has been implemented by our 3rd party vendor. We will continue to monitor all activity.
1 previous update
Candidates unable to reply via SMS Messaging
Resolved Apr 06 at 02:25pm CDT
As part of a configuration change to our SMS Messaging service to improve delivery reliability, a misconfiguration was applied. As a result, messages inbound (i.e., sent from candidates) were not able to be delivered.
Engineers identified the misconfiguration, applied a fix, and verified that this restored SMS Messaging inbound.
1 previous update
Site performance is degregated
Resolved Mar 30 at 03:55pm CDT
System has been restored to expected performance levels. Team is still investigating underlying root cause.
1 previous update
Site performance is degraded
Resolved Mar 30 at 02:30pm CDT
System has been restored to expected performance levels. Team is still investigating underlying root cause.
1 previous update
Anywhere you can edit and style text is down
Resolved Mar 22 at 05:55pm CDT
Text editing functional again
Interview scheduling is down
Resolved Mar 17 at 07:59am CDT
The interview scheduling feature is now restored.
1 previous update
Candidate search results
Resolved Mar 22 at 05:49pm CDT
Resume keyword extraction is working again
1 previous update
Clickboarding Incident
Resolved Mar 13 at 10:50am CDT
Click Boarding has implemented a fix to resolve intermittent loading issues.
1 previous update
Service is unavailable.
Resolved Mar 05 at 09:50pm CST
Service to app.hireology.com has been restored
1 previous update
Emails sent from mobile devices
Resolved Mar 17 at 03:09pm CDT
The team has identified and resolved the issue.
1 previous update
Customers may not be able to download their job applications
Resolved Feb 22 at 04:24pm CST
A fix has been identified and service has been restored. Thank you for your patience.
1 previous update
Clickboarding intermittent timeouts
Resolved Feb 27 at 10:40am CST
Clickboarding timeout incident has been resolved.
1 previous update
Clickboarding latency
Resolved Feb 15 at 02:17pm CST
Timeout errors throughout the platform
Incident resolved
1 previous update
Click Boarding - Degraded Service
Resolved Feb 07 at 12:08pm CST
A fix has been implemented to restore the missing candidates and processes to the Click Boarding onboarding system. At this point we believe this issue to have been resolved.
1 previous update
The app is inaccessible
Resolved Feb 02 at 08:34am CST
Service has been restored.
1 previous update